Return Policy

• Return Period: We offer a 10-day return policy. Returns are not accepted if 10 days have passed since your purchase.
• Product Condition: The product must be in its original packaging, including any manuals, tags, and sampling pieces, and must not have been used in order to be returned.
• Usage: Returns, refunds, and exchanges are not accepted if the product is discovered to have been used.
• Delivery Charges: Delivery charges are not refundable for your exchange/return order.
• Customer Responsibility: Customers must pay the delivery charges for exchange orders.
• Order Value: Orders above Rs.10,000 are non-refundable and can only be exchanged.
• Special Offers: Products that are part of a special offer cannot be refunded or returned.

Refund Process

• Refund Approval: After your return is received and examined, we will notify you if your refund is approved or denied.
• Credit Card Payments: If approved, your refund will be processed within three business days, and a credit will be automatically applied to your credit card or original payment method.
• Cash Payments: If you paid by cash, we will provide the refund amount as a “Coupon” for future purchases.

Exchanges

• Eligibility: We will replace items if you receive products that are incorrect, defective, or damaged.
• Notification: To qualify for an exchange, contact our customer service via email, phone, or WhatsApp within 24 hours of receiving the incorrect or defective items, and include photos of the received item.
• Usage: Refunds or exchanges are not possible if the product is found to be used.

Proof of Purchase

• Requirement: To finalize your return, a receipt or some form of purchase confirmation is required.